Shipping Policy

At Take Heart Collective, every order is packed and prepared with care from Queensland, Australia. As a small family-run business, we appreciate your patience and support while we thoughtfully fulfil each order.

SHIPPING LOCATIONS

We currently ship within Australia only.

PROCESSING TIMES

Orders are typically processed and dispatched within 2–5 business days.

As we are a small business operating in limited fulfilment batches throughout the week, processing times may occasionally vary during busy periods, product launches, holidays, or unforeseen circumstances.

 

PROCESSING TIMES

 

We offer flat-rate standard shipping Australia-wide.

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Shipping is charged at a flat rate of $9.95 and will be displayed at checkout before payment is completed.

SHIPPING METHODS

Orders are shipped using Australia Post standard shipping services unless otherwise stated at checkout.

TRACKING

Where available, tracking details will be provided once your order has been dispatched. Customers can use their tracking number to monitor delivery progress through the relevant shipping carrier.

DELIVERY ESTIMATES

After dispatch, standard delivery within Australia typically takes between 3–10 business days depending on your location and Australia Post network conditions.

Please note that delivery timeframes are estimates only and may vary, especially for rural or regional areas.

DELAYS & LOST PARCELS

While we do our best to ensure orders arrive promptly, Take Heart Collective is not responsible for shipping delays caused by Australia Post, weather events, carrier disruptions, or circumstances outside our control.

If your parcel appears delayed or lost, please contact us and we will do our best to assist you in working with the shipping carrier to locate the order.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete.

We are not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.

RETURNED PARCELS

If an order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, additional shipping charges may apply to resend the order.

LOCAL PICKUP

We do not currently offer local pickup.

CONTACT US

If you have any questions regarding shipping or delivery, please contact:

takeheartcollective@outlook.com