Privacy Policy

Take Heart Collective respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices outlined in this Privacy Policy.

ABOUT US

Take Heart Collective is a small Australian faith-based ecommerce business based in Queensland, Australia.

For any privacy-related questions or requests, please contact:
takeheartcollective@outlook.com

INFORMATION WE COLLECT

We may collect personal information including:

- Your name
- Email address
- Shipping and billing address
- Phone number
- Purchase and order details
- Account login information
- Information you provide through forms, reviews, or customer support enquiries

We may also collect non-personal information such as browser type, device information, website usage data, and cookies.

HOW WE USE YOUR INFORMATION

We use your information to:

- Process and fulfil orders
- Provide customer support
- Communicate about your order or account
- Send marketing emails if you have opted in
- Improve our website, products, and customer experience
- Prevent fraud or misuse of our website

We only send marketing communications where you have chosen to receive them. You may unsubscribe at any time using the unsubscribe link in our emails.

PAYMENTS

Payments made through our website are processed securely through trusted third-party payment providers such as Stripe and PayPal.

We do not store or have direct access to your full payment details.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and support marketing or advertising activities.

These tools may include website analytics or advertising services provided by third parties such as Google, Meta, or other platforms.

You can usually modify your browser settings to disable cookies if preferred.

ACCOUNT REGISTRATION

Customers may have the option to create an account on our website. You are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account.

DATA SHARING

We do not sell your personal information.

We may share limited information with trusted third-party providers where necessary to operate our business, including:

- Payment processors
- Shipping providers
- Website and ecommerce platforms
- Email marketing providers
- Analytics or advertising services

These providers are only given access to information reasonably necessary to perform their services.

DATA SECURITY

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.

However, no online transmission or storage system can be guaranteed to be completely secure.

YOUR RIGHTS

You may request access to, correction of, or deletion of your personal information by contacting us at:
takeheartcollective@outlook.com

We will respond to reasonable requests in accordance with applicable Australian privacy laws.

CHILDREN’S PRIVACY

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.

CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact:

takeheartcollective@outlook.com