Refund Policy

REFUND & RETURNS POLICY

At Take Heart Collective, we are a small Australian family-run business and every order is prepared with care. We genuinely want our customers to have a positive experience with us, and we aim to handle any issues with fairness, kindness, and understanding.

Please read the following policy carefully before making a purchase.

CHANGE OF MIND

Due to the nature of our small business, we do not generally offer refunds or returns for change of mind purchases.

However, we understand that unexpected situations can arise. If there are extenuating circumstances surrounding your order, we encourage you to reach out to us and we will do our best to consider requests on a case-by-case basis.

Approved returns must be unused, in original condition, and returned in original packaging where possible.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at:
takeheartcollective@outlook.com

We are happy to offer cancellations or refunds before an order has been dispatched.

Once an order has been shipped, we may no longer be able to cancel the order.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged, faulty, or significantly different from its description, please contact us within 7 days of delivery at:
takeheartcollective@outlook.com

Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging where applicable

Depending on the situation, we may offer:
- A replacement product
- A refund
- Store credit
- Another suitable resolution

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund for products that are faulty, damaged, unsafe, or not as described.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

If a return is approved, we will provide return instructions via email.

NON-RETURNABLE ITEMS

We may refuse returns that:
- Have been used or damaged after delivery
- Are not in original condition
- Are returned without prior contact or approval

CONTACT US

If you have any questions about this Refund & Returns Policy, please contact:

takeheartcollective@outlook.com